PRIVACY POLICY

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We may collect and process the following data about you:

• Information you give us. Information that you provide by filling in forms on our site www.clear-mist.co.uk (our site) or information provided to us by you via phone, e-mail, social media or otherwise. This includes information provided at the time of registering to use our site, subscribing to our service, surveys, placing an order with us when you report a problem with our site and any details of transactions you carry out through our site and of the fulfilment of your orders. If you apply for a job with us we may collect your employment history, education, skills, experience, and, any other information related to job applications. The use and storage of this data is covered by our internal GDPR compliance policy. A copy of which is available on request.
• Information we collect about you. When you visit our website we automatically collect the following data:
• Details of your visits to our site including the full Uniform Resource Locators (URL), but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• Internet protocol (IP) address used to connect your computer to the Internet. Including where available your IP address, operating system and browser type and time zone setting. IP addresses are not linked to personally identifiable information.
• Cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. Cookies are pieces of data stored on your hard drive so your privacy is in no way compromised. You may deactivate cookies in your web browser, or clear them from your browsing data.

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The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

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All information you provide to us is stored on our secure servers. Any payment transactions will be made using PayPal or Axcess.

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Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

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Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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We will retain your personal data for as long as we need it in order to fulfil our purposes set out in this Privacy Policy or in order to comply with the law under EU and national consumer rights regulation or until relevant storage requirements from financial and tax authorities expire. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.

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We use information held about you in the following ways:

• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
• To notify you about changes to our service, changes to our site or others changes which might otherwise affect you.
• To identify visitors to the site.
• To determine whether or not to grant you access to the site or to allow you to purchase products from the site by undertaking searches with Experian (or any other 3rd party age verification service) for the purposes of verifying your identity and age.  To do so Experian (or any other 3rd party age verification service) may check the details you supply against any particulars on any database (public or otherwise to which they have access).  They may also use your details in the future to assist other companies for verification purposes.  A record of the search will be retained.
• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
• To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
• To administer our site and for internal operations, including troubleshooting, data analysis, testing, market research, statistical and survey purposes.
• To allow you to participate in interactive features of our service, when you choose to do so.

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We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. Occasionally, we may need to appoint other organisations to carry out some activities on our behalf. These may include, for example, data storage or processing activities, website hosting and marketing services, delivery services and shipping of products, the collection and analysis of ratings, reviews and other feedback you provide about our products and services. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this Privacy Policy.
We may disclose your personal information to a third party age verification service providers to enable us to verify your age.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

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• Access to information. In accordance to the Act, you have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make.
• You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at support@clear-mist.co.uk

Your Rights under the Data Protection Laws

The EUGeneral Data Protection Regulation (GDPR)provides the following rights for individuals:

1. The right to be informed by making it as clear as possible on how we will process data, who will process it, and where it could end up.
2. The right to request access to the personal data we hold about you
3. The right to correct inaccurate information held by us
4. The right to deletion when data is no longer legitimately necessary
5. The right to restrict processing, where relevant.
6. The right to data portability, where you can request your data and ask for it to used elsewhere
7. The right to object against any processing that is not required to undertake our contractual obligations.
8. The right to restrict automated decision making and profiling.
9. You can obtain further information about data protection and privacy laws by visiting the Information Commissioner’s website at: https://ico.org.uk/for-the-public/.

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Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

If you have any queries regarding this Privacy Policy or wish to request a copy of the personal information we hold about you, then please contact us at support@clear-mist.co.uk.